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Returns

bocnyc.com Return Policy

If you are not completely satisfied with your bocnyc online purchase, bocnyc will accept returns and/or exchanges on eligible full priced items. (Accessories, Gift Cards, Jewelry, Lingerie, Sale Items, and Special Orders are Final Sale) Return authorizations must be requested within 3 days of receipt and must be received back to bocnyc within 7 days of RA# approval date. 

To be eligible for a return, your item must be unworn, unwashed, and unused in the same condition that you received it with the price tags intact.

Items purchased on sale are Final Sale and not eligible for exchange or refund. Only regular priced apparel items are eligible for return. Accessories, Gift Cards, Jewelry, Lingerie, Sale Items, and Special Orders are Final Sale and are not eligible for return.

Exchanges and refunds are processed within 5-7 business days after receipt of returned merchandise and will be confirmed via email. All exchange items are subject to product availability. We cannot process your return or exchange until we receive your original order. All returns are accepted at the discretion of bocnyc. 

If you would like to make a return, please email orders@bocnyc.com for a return shipping label. Please include your order number and reason for return. 

Once your return is received, we will refund your credit card for the purchase amount minus the shipping costs. We do not refund original or return shipping costs. 

Please note that bocnyc reserves the right to deny refund or exchange credit in the case that returned merchandise does not meet the above-mentioned requirements.

 

Damages

We will only be liable for defective or damaged items for 30 days from the date of purchase. Depending on availability, your item may be replaced or returned for store credit. If you have a damaged or defective item, send us a detailed email request at orders@bocnyc.com. 

 

bocnyc In-Store Return Policy

All full price unworn merchandise may be exchanged or returned for store credit within 10 days of purchase. Original price tags must be intact and merchandise must be unworn, unwashed, and unused. Store credit is valid for 1 year from purchase date. Sale merchandise, accessories, jewelry, scarves, and lingerie are final sale.

bocnyc does not issue refunds. 

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